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EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING

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EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING

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Customer care?

by EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING - January 2, 2006 - 12:00am

The top four key customer satisfaction indicators, according to IDC, are • The timeliness of the response; • The clarity/understanding of the issue; • The completeness of the resolution; and...

Customer care?

by EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING - January 2, 2006 - 12:00am

The top four key customer satisfaction indicators, according to IDC, are • The timeliness of the response; • The clarity/understanding of the issue; • The completeness of the resolution; and...

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